Report maintenance issues through your tenant portal or call us for emergencies.
If you have a maintenance emergency that threatens your safety or could cause serious property damage, call us immediately. Don't submit a portal request for emergencies.
Emergencies include:
For non-emergency maintenance issues, please submit your request through the tenant portal. This helps us track and prioritize repairs, assign the right vendor, and keep you updated on the status.
Log in to your tenant portal using the credentials from your welcome email.
Click "Maintenance" or "Submit a Request" and describe the issue in detail, including which room it's in.
Upload photos if possible. This helps our vendors prepare and get the job done faster.
We'll review your request, schedule the appropriate vendor, and contact you to coordinate access. Most non-emergency repairs are addressed within a few business days.
If you're not sure whether something counts as an emergency, or if you're having trouble with the portal, just give us a call. We'd rather hear from you than have a small problem turn into a big one.